Shipping

Shipping

Orders are processed and delivered from Monday - Friday excluding holidays. Please allow 48 hours for your order to be processed. For shipment rates please refer (insert link rate card JNE). 

Shipping cost are based on package weight up to 1 kg, if your order is heavier or oversized, it may be subjected to extra shipping fees. 

 

Tracking information 

We are going to send email regarding your tracking numbers when requested. Please do email your request to info@volia.id 

 

Delivery estimation is about 3 - 5 days. Unfortunately, we cannot be responsible for unanticipated delay. For any question please do not hesitate to email us at cheveuxincid@gmail.com or info@volia.id



Returns

 

We hoped that you are satisfied with our products. However, in the event that you need to return your broken items. Please email us at info@volia.id state your order number, name and contact number. Once we have received your request we will process your returns or refund. 

 

PLEASE NOTE OUR RETURNS/REFUND POLICY :

- We do not accept returns or refund if seal has been broken unless the goods (Tools or spray) doesn't work (products defects).

- You must make return within 2 weeks or 14 days of the delivery of your items

- We will not accept products that have been used. 

- Shipping charges not refundable 

 

REFUNDS PROCESSING TIME 

Returns are processed within 7 - 10 business days of package receipt.